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Client Agreement

Last updated: January 1, 2026

This Client Service Agreement establishes the official framework for working with Plumix, outlining a timeline of 5 to 15 business days for standard to complex projects. It details our payment structure (requiring a 30% advance and final payment upon frontend approval), defines a limit of 5 to 8 revisions, and states that intellectual property ownership transfers to the client only after full payment. Additionally, it highlights crucial policies regarding client inactivity delays, a complimentary 1-month support period, and limitations on liability under Pakistani law.

1. Introduction

Welcome to Plumix. This Client Service Agreement outlines the standard legal terms, payment structures, project workflows, and mutual responsibilities governing our engagement with you. By approving our proposal, paying an invoice, or initiating a project, you agree to these terms, ensuring a clear, cooperative, and legally structured framework for our professional partnership.
Plumix is a digital agency providing services including but not limited to: Web Development, AI Automation Solutions, WhatsApp Chatbot Development, Website Maintenance and Support, and Custom Digital Solutions. Website: 🌐www.plumix.qzz.io

🚀 Plumix is a digital agency providing services including but not limited to: Web Development, AI Automation Solutions, WhatsApp Chatbot Development, Website Maintenance and Support, and Custom Digital Solutions.

2. Parties

Service Provider
Plumix
Website: https://plumix.qzz.io

Client:
This Agreement applies to any individual, business, or entity (referred to as "Client", "You", or "Your") that accesses, purchases, or uses the services provided by Plumix.

3. Scope of Services

Plumix may provide services including, but not limited to:

  • Web Development
  • AI Automation
  • WhatsApp Chatbot Development
  • Website Maintenance
  • Custom Digital Solutions

The exact scope of work shall be defined in the proposal, invoice, quotation, or written communication approved by the Client.

Any work outside the approved scope shall be considered additional work and may incur extra charges.

4. Project Commencement

A project officially begins only when:

  • The project scope has been agreed upon.
  • Required information and materials have been provided by the Client.
  • The required advance payment has been received.

Plumix reserves the right to delay project initiation until all requirements are fulfilled.

5. Payment Terms

5.1 Advance Payment:

A non-final 30% advance payment is required before work begins.

5.2 Remaining Balance:

The remaining balance becomes due after frontend approval and before final delivery or deployment.

Failure to complete payment may result in suspension of services.

5.3 Accepted Payment Methods:

Payments may be accepted through:

  • Bank Transfer
  • JazzCash
  • Easypaisa
  • Other approved methods

Invoices may be issued where applicable.

6. Frontend Approval

The Client shall review the frontend design and provide approval.

Upon approval:

  • Development proceeds to the next stage.
  • Major design changes may be treated as additional work.
  • The remaining payment becomes due according to project terms.

Failure to provide feedback may delay delivery timelines.

7. Revisions

Projects generally include 5 to 8 revisions, depending on project scope.

Revisions apply only to the originally agreed requirements.

The following are not considered revisions:

  • New features
  • Major redesign requests
  • Scope changes
  • Additional integrations

Such requests may be billed separately.

8. Delivery Timeline

Estimated delivery timelines are:

  • Standard projects: 5–8 business days
  • Complex projects: 14–15 business days or more

Timelines may be extended due to:

  • Client delays
  • Additional requirements
  • Third-party issues
  • Force majeure events

Delivery dates are estimates and not guaranteed deadlines unless expressly agreed in writing.

9. Client Responsibilities

The Client agrees to:

  • Provide accurate information and content.
  • Supply logos, text, images, and branding materials when required.
  • Review deliverables promptly.
  • Use delivered systems lawfully.

Delays caused by the Client may extend project timelines.

10. Client Inactivity

If the Client remains unresponsive for 7 consecutive days, the project may be paused.

Project timelines shall be extended accordingly.

Plumix shall not be liable for delays caused by client inactivity.

11. Ownership and Intellectual Property

Ownership of final deliverables transfers to the Client only after full payment has been received.

Until full payment is completed, all work remains the property of Plumix.

Plumix retains ownership of:

  • Internal frameworks
  • Reusable code libraries
  • Templates
  • Proprietary systems
  • Development methodologies

12. Source Code and Access

Unless explicitly included in the project agreement:

  • Source code may not be provided.
  • Repository access may not be provided.
  • Administrative access may remain restricted.

Where source files are included, access shall be provided after full payment.

13. Hosting and Domain Services

Clients may purchase their own hosting and domain services.

Plumix may assist with setup, deployment, and configuration.

Where Plumix manages infrastructure:

  • Access rights may vary by agreement.
  • Services may be suspended for unpaid balances.

Plumix is not responsible for third-party service outages or provider failures.

14. Maintenance and Support

Unless otherwise specified:

  • Projects include 1 month of free support.
  • Extended support may be offered under promotions or maintenance plans.

After the support period ends, additional work may be billed separately.

15. Bug Fix Policy

Technical bugs resulting from Plumix development shall be fixed without additional charges during the support period.

Client-requested modifications, enhancements, or new features shall be considered separate work.

16. AI Systems Disclaimer

AI-powered systems may generate inaccurate, incomplete, or unexpected outputs.

Clients are responsible for reviewing AI-generated responses before use in business operations.

Plumix shall not be liable for business losses arising solely from AI-generated outputs.

17. Portfolio and Marketing Rights

Plumix may display completed projects in:

  • Portfolios
  • Case studies
  • Social media content
  • Marketing materials

Upon reasonable request, identifying details may be removed or anonymized.

18. Suspension and Deletion

Plumix reserves the right to suspend services for unpaid balances.

Projects remaining unpaid for more than 30 days may be suspended, archived, or permanently deleted from Plumix-managed systems.

19. Limitation of Liability

To the fullest extent permitted by law, Plumix shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Third-party failures

Total liability shall not exceed the amount paid by the Client for the relevant project.

20. Termination

Either party may terminate the Agreement in writing.

Termination shall not remove payment obligations for completed work.

Any refund eligibility shall be governed by the Plumix Refund Policy.

21. Governing Law

This Agreement shall be governed and interpreted under the laws of Pakistan.

The parties agree to attempt good-faith negotiations before pursuing legal remedies.

22. Entire Agreement

This Agreement, together with any proposal, invoice, quotation, or written communication, constitutes the complete agreement between Plumix and the Client.

23. Contact Information

For refund-related inquiries, please contact Plumix
Website: https://plumix.qzz.io
Email: team@plumix.qzz.io
Phone: +923134366870