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Terms & Conditions

Last updated: January 1, 2026

These Terms & Conditions govern the digital services provided by Plumix, establishing a clear agreement between us and the Client. This document covers essential project guidelines, including our 30% advance payment structure, standard timelines, 5 to 8 revisions, and the policy that full ownership transfers only after final payment.

1. Introduction

Welcome to Plumix. These Terms & Conditions govern the use of our website and digital services, establishing a clear agreement between us and the Client. By purchasing or using our services, you agree to these practices, which ensure a transparent, secure, and professional workflow for both parties. Plumix is a digital agency providing services including but not limited to: Web Development, AI Automation Solutions, WhatsApp Chatbot Development, Website Maintenance and Support, and Custom Digital Solutions. Website: 🌐www.plumix.qzz.io

🚀 Plumix is a digital agency providing services including but not limited to: Web Development, AI Automation Solutions, WhatsApp Chatbot Development, Website Maintenance and Support, and Custom Digital Solutions.

2. Services

Plumix provides digital services including, but not limited to:

  • Web Development
  • AI Automation Solutions
  • Whatsapp Chatbot Development
  • Website Maintenance and Support
  • Custom Digital Solution

Plumix reserves the right to modify, discontinue, or refuse any service at its discretion.

3. Project Initiation

A project officially begins only after:

  • Scope of work has been agreed upon.
  • Required information and materials have been received from the Client.
  • The required advance payment has been made.

Plumix may decline projects that violate applicable laws or ethical standards.

4. Prohibited Projects

Plumix does not provide services for:

  • Illegal businesses or activities
  • Fraudulent or scam-related services
  • Copyright infringement
  • Malicious software or cyber abuse
  • Unauthorized impersonation or deceptive practices

Plumix reserves the right to terminate projects found to violate these restrictions.

5. Payments

5.1 Advance Payment:

A 30% advance payment is required before project work begins.

5.2 Remaining Payment:

The remaining payment becomes due after frontend approval and before final delivery or deployment.
Plumix reserves the right to withhold delivery, deployment, source files, or account access until full payment is received.

5.3 Payment Methods:

Accepted payment methods may include:

  • Bank transfer
  • Jazz cash
  • Easy paisa
  • Other approved payment methods

6. Frontend Approval

The Client shall review the frontend design and provide approval.
Once approved:

  • The project proceeds to development or finalization.
  • Major redesign requests may incur additional charges.

Failure to provide feedback may affect delivery timelines.

7. Revisions

Plumix generally provides 5 to 8 revisions, depending on project scope. Additional revisions beyond the agreed scope may incur additional charges.
Feature additions, redesigns, or scope changes are not considered revisions.

8. Delivery Timeline

Typical project timelines are:

  • Standard projects: 5–8 business days
  • Complex projects: 14–15 business days or more

Delivery timelines may be extended due to:

  • Additional feature requests
  • Delayed client responses
  • Third-party service delays
  • Force majeure events

9. Client Responsibilities

The Client agrees to:

  • Provide required content and information.
  • Review deliverables in a timely manner.
  • Maintain lawful use of delivered services.

Delays in providing required materials may extend project timelines.

10. Client Inactivity

If the Client becomes inactive or unresponsive for 7 consecutive days, the project may be paused. Project deadlines shall be adjusted accordingly.
Plumix shall not be responsible for delays resulting from client inactivity.

11. Ownership and Intellectual Property

Ownership of final deliverables transfers to the Client only after full payment has been received.
Until full payment is completed, all work remains the property of Plumix. Plumix retains ownership of:

  • Internal frameworks
  • Reusable code libraries
  • Templates
  • Development methodologies
  • Proprietary systems

12. Source Code Access

Source code, files, repositories, or administrative access may be provided only if:

  • Included in the project agreement; or
  • Approved by Plumix after full payment.

Deployment-only projects may not include source files.

13. Hosting and Deployment

Clients may purchase their own hosting and domain services.
Where Plumix assists with setup or deployment:

  • Administrative access may be configured as required.
  • Certain services may remain managed by Plumix under maintenance agreements.

Plumix is not responsible for outages or failures caused by third-party providers.
Examples include hosting companies, registrars, cloud providers, and API services.

14. Maintenance Services

Maintenance plans may be offered separately.
Without an active maintenance agreement, Plumix is not obligated to provide ongoing updates, support, or monitoring.

15. Support & Bug Fixes

Unless otherwise agreed:

  • Standard projects include 1 month of free support.
  • Promotional offers may include extended support.

Bugs caused by Plumix shall be fixed without additional charges.
Client-requested changes, enhancements, or new features may be billed separately.

16. AI Disclaimer

AI systems may occasionally produce inaccurate, incomplete, or unexpected outputs. Clients are responsible for reviewing AI-generated content and automated responses before use.
Plumix shall not be liable for business losses arising solely from AI-generated outputs.

17. Suspension and Deletion

Plumix reserves the right to suspend services for unpaid balances.
Projects remaining unpaid for more than 30 days may be archived, suspended, or permanently removed from Plumix-managed infrastructure.

18. Portfolio Rights

Plumix may display completed work in its portfolio, case studies, or social media for promotional purposes.
Upon reasonable request from the Client, identifying details may be anonymized or removed.

19. Limitation of Liability

To the maximum extent permitted by law, Plumix shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Third-party service failures

Total liability shall not exceed the amount paid by the Client for the specific project.

20. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Pakistan.
The parties agree to first attempt to resolve disputes through good-faith discussions before pursuing legal remedies.

21. Changes to Terms

Plumix reserves the right to update these Terms at any time.
Updated versions shall become effective upon publication on the website.
Continued use of services constitutes acceptance of the revised Terms.

Contact Information

For privacy-related inquiries, please contact: Plumix Website: https://plumix.qzz.io
Email: team@plumix.qzz.io
Phone: +923134366870