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Maintenance Policy

Last updated: January 1, 2026

This Maintenance Policy defines the terms for ongoing website and system upkeep, offered on a monthly subscription basis. It covers technical bug fixes, server-side support, and performance monitoring, while explicitly excluding new feature development, major redesigns, and third-party fees. Support requests are typically handled within 24 to 72 hours, and services may be suspended if payments are overdue or unauthorized code modifications are made.

1. Introduction

Welcome to Plumix. This Maintenance Policy outlines the rules, scope, and responsibilities governing our ongoing technical support and system upkeep, ensuring your digital assets remain secure, optimized, and functional. By subscribing to or purchasing our maintenance services, you agree to these terms regarding service limitations, response times, and project updates.
Plumix is a digital agency providing services including but not limited to: Web Development, AI Automation Solutions, WhatsApp Chatbot Development, Website Maintenance and Support, and Custom Digital Solutions. Website: 🌐www.plumix.qzz.io

🚀 Plumix is a digital agency providing services including but not limited to: Web Development, AI Automation Solutions, WhatsApp Chatbot Development, Website Maintenance and Support, and Custom Digital Solutions.

2. Scope of Maintenance Services

Plumix maintenance services may include:

  • Website updates and fixes
  • Bug resolution and technical issue support
  • Performance optimization
  • Server and deployment monitoring
  • Minor content updates (text/images)
  • AI chatbot monitoring and tuning
  • API and integration maintenance
  • Security updates (where applicable)

Maintenance services are provided only for systems originally developed or officially managed by Plumix unless otherwise agreed.

3. Maintenance Plans

Maintenance is offered on a monthly subscription basis, depending on project requirements.

Plans may vary based on:

  • Complexity of the system
  • Number of features
  • Traffic load
  • Hosting environment
  • AI or automation usage

Specific pricing and inclusions are defined separately in a service agreement or invoice.

4. What Is Included

Unless otherwise specified, maintenance covers:

  • Fixing technical bugs introduced by Plumix development
  • Server-side configuration support
  • Minor updates that do not change core functionality
  • Monitoring of uptime for Plumix-managed deployments

5. What Is NOT Included

Maintenance does NOT include:

  • New feature development
  • Major redesigns
  • Complete system rebuilds
  • Third-party service fees (hosting, domains, APIs)
  • Client-requested scope changes
  • Training or staff onboarding
  • Content writing or marketing services

Such services may be billed separately.

6. Response Time

Plumix aims to respond to maintenance requests within a reasonable timeframe, typically:

  • Standard issues: 24–72 hours
  • Critical system failures: prioritized response where applicable

Response times may vary depending on workload and severity of the issue.

7. Client Responsibilities

Clients receiving maintenance services must:

  • Provide timely access to required accounts (hosting, domains, APIs, etc.)
  • Avoid unauthorized changes to system code or configuration
  • Report issues clearly and with relevant details
  • Ensure payments are made on time to maintain active support

Failure to comply may result in suspension of maintenance services.

8. Third-Party Services

Plumix is not responsible for failures caused by third-party providers, including but not limited to:

  • Hosting providers
  • Domain registrars
  • Payment gateways
  • APIs and external integrations
  • Cloud infrastructure services

Any downtime or issue originating from third-party services is outside Plumix’s control.

9. AI Systems & Automation Maintenance

For AI-powered systems (chatbots, automation workflows, etc.):

  • AI models may produce unexpected or inaccurate outputs
  • Plumix will provide reasonable updates and tuning
  • Continuous training or optimization may be part of premium plans

Plumix is not liable for business decisions based solely on AI outputs.

10. Suspension of Services

Maintenance services may be suspended if:

  • Payment is overdue
  • Client violates agreed terms
  • Unauthorized modifications are detected
  • Required access is not provided

Suspended services may be reactivated upon resolution of outstanding issues.

11. Data and Security

Plumix takes reasonable precautions to protect client systems during maintenance.

However, Clients remain responsible for:

  • Backup of their own data (unless backup service is included)
  • Account security and credentials
  • Compliance with applicable data protection requirements

12. Limitations

Plumix shall not be responsible for:

  • Loss of revenue due to downtime
  • Data loss caused by client-side changes or third-party failures
  • Security breaches outside Plumix-controlled systems
  • Misuse of systems by end users or unauthorized access

13. Termination of Maintenance

Either party may terminate maintenance services with prior notice.

Upon termination:

  • Plumix will discontinue ongoing support
  • Client may retain access to systems
  • No further updates or fixes will be provided

14. Changes to Policy

Plumix reserves the right to update this Maintenance Policy at any time.

Updated terms will apply upon publication on the official website.

14. Contact Information

For refund-related inquiries, please contact Plumix
Website: https://plumix.qzz.io
Email: team@plumix.qzz.io
Phone: +923134366870