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Refund Policy

Last updated: January 1, 2026

This Refund Policy outlines the terms for project cancellations and refunds with Plumix. It establishes a non-refundable 30% advance payment, with a 25% refund option if the frontend design is rejected before final development begins. Once the frontend is approved, the remaining balance becomes due, and refunds for later cancellations are calculated strictly based on work completed. No refunds are provided for fully delivered projects, changes in client business plans, or third-party costs like hosting and domains.

1. Introduction

Welcome to Plumix. This Refund Policy outlines the rules, conditions, and procedures governing refunds for our digital services, ensuring a transparent, fair, and professional workflow. By purchasing or using our services, you agree to these terms and accept how project progress and cancellations are evaluated.
Plumix is a digital agency providing services including but not limited to: Web Development, AI Automation Solutions, WhatsApp Chatbot Development, Website Maintenance and Support, and Custom Digital Solutions. Website: 🌐www.plumix.qzz.io

🚀 Plumix is a digital agency providing services including but not limited to: Web Development, AI Automation Solutions, WhatsApp Chatbot Development, Website Maintenance and Support, and Custom Digital Solutions.

2. General Policy

Due to the nature of digital services, development work, and custom solutions, refunds are subject to the progress and status of the project.
Refund requests shall be reviewed on a case-by-case basis.

3. Advance Payment

A 30% advance payment is required before any project begins.
The advance payment covers:

  • Research and planning
  • UI/UX work
  • Development preparation
  • Project allocation and scheduling

Work will not begin until the advance payment has been received.

4. Frontend Review and Approval

Plumix provides an opportunity for the Client to review the frontend design before final development and deployment.
If the Client does not approve the frontend design, the Client may request project cancellation under the conditions described below.

5. Frontend Rejection Refund

If the Client rejects the frontend design before approving further development:

  • Plumix shall retain 5% of the total project value as a service and resource fee.
  • The remaining eligible amount from the advance payment shall be refunded.

Example:

For a project valued at PKR 100,000:

  • Advance paid: PKR 30,000
  • Plumix retention: PKR 5,000
  • Refund: PKR 25,000

6. Cancellation After Work Has Started

If the Client cancels a project after development has begun, refunds shall be calculated based on the percentage of work completed.
Factors considered may include:

  • Design work completed
  • Development work completed
  • Testing and revisions performed
  • Resources allocated to the project

Refund eligibility shall be determined solely by Plumix based on documented project progress.

7. No Refund Situations

Refunds shall not be issued in the following situations:

  • The Client changes their business plans.
  • The Client no longer requires the service.
  • Delays are caused by the Client.
  • The Client fails to provide required content or information.
  • The Client requests features outside the agreed scope.
  • The project has been fully delivered.
  • Final payment has become due after frontend approval.

8. Approved Frontend and Final Payment

Once the Client approves the frontend:

  • Refund eligibility may be reduced or eliminated depending on project progress.
  • Development proceeds toward completion.
  • The remaining payment becomes due.

Frontend approval constitutes acceptance of the approved design direction.

9. Failure to Pay Remaining Balance

If the Client fails to complete the remaining payment:

  • Plumix may suspend project work.
  • Access to websites or services may be restricted.
  • Deployment may be withheld.
  • Plumix-managed services may be suspended.

Projects remaining unpaid for more than 30 days may be archived or permanently deleted from Plumix systems. Plumix shall not be responsible for any losses arising from such suspension or deletion.

10.Technical Failure by Plumix

If Plumix is unable to complete a project due solely to internal reasons and no reasonable solution can be provided, the Client may be eligible for a partial or full refund depending on project progress.
Refund decisions shall take into account work already completed.

11. Third-Party Services

Refunds do not apply to third-party costs, including but not limited to:

  • Domain registration fees
  • Hosting fees
  • API charges
  • Subscription services
  • Software licenses

Such purchases are governed by the policies of their respective providers.

12. Maintenance Plans

Maintenance fees are generally non-refundable once the maintenance period has begun.
Exceptions may be granted at Plumix's sole discretion.

13. Refund Processing

Approved refunds shall be processed using a reasonable payment method available to both parties.
Processing times may vary depending on:

  • Banking systems
  • Payment providers
  • Public holidays
  • Verification requirements

14. Fraudulent or Abusive Claims

Plumix reserves the right to reject refund requests involving:

  • Fraudulent claims
  • Chargeback abuse
  • Misrepresentation of project status
  • Violation of agreements

Appropriate records and communications may be used in dispute resolution.

15. Changes to This Policy

Plumix reserves the right to modify this Refund Policy at any time.
Updated versions shall become effective upon publication on the website.
Continued use of services constitutes acceptance of the updated policy.

16. Contact Information

For refund-related inquiries, please contact Plumix
Website: https://plumix.qzz.io
Email: team@plumix.qzz.io
Phone: +923134366870